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Privacy Policy

Last Updated: January 21, 2026

Introduction

Welcome to Vinlow ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at vinlow.com (the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide to Us

When you register for and use our Service, we collect the following information:

Account Information:

  • Full name
  • Email address
  • Phone number
  • Company/organization name
  • Business address
  • Account type (dealership or shop)
  • Password (encrypted)

Service Request Information (Dealerships):

  • Vehicle information (year, make, model, VIN)
  • Service type requested
  • Service description and requirements
  • Urgency level
  • Location data (for matching with nearby shops)
  • Photos or videos of vehicles (when available)

Service Response Information (Shops):

  • Business details (shop name, address, phone)
  • Service pricing quotes
  • Estimated time to completion
  • Availability information
  • Response messages and communications

Communications:

  • Messages sent through our platform
  • Email correspondence with us
  • Customer support inquiries
  • Feedback and survey responses

1.2 Information We Collect Automatically

When you use our Service, we automatically collect:

Usage Information:

  • Service requests submitted and their details
  • Response frequency and timing
  • Quote pricing and estimated completion times
  • Request acceptance and completion rates
  • Platform usage patterns and preferences
  • Features used and time spent on platform

Device and Browser Information:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Time zone and language settings
  • Pages visited and actions taken

Location Information:

  • Approximate location based on IP address
  • Business location (as provided by you)
  • Geographic data for service matching

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and keep you logged in
  • Remember your preferences
  • Analyze platform usage and performance
  • Improve user experience

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Service.

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve Our Service

  • Match dealerships with appropriate shops based on location and services
  • Display service requests to eligible shops
  • Facilitate communication between dealerships and shops
  • Process and manage service requests
  • Track completion of service work
  • Analyze platform usage to improve features and functionality

2.2 Communication

  • Send transactional notifications (new requests, responses, status updates)
  • Send SMS notifications via Twilio when requested
  • Respond to your inquiries and support requests
  • Send important updates about our Service
  • Request feedback and conduct surveys (optional)

2.3 Business Operations

  • Maintain and improve our platform
  • Monitor and analyze usage trends
  • Develop new features and services
  • Ensure platform security and prevent fraud
  • Comply with legal obligations
  • Enforce our Terms of Service

2.4 Beta Testing and Product Development

During our beta phase, we collect detailed usage data including:

  • Types and frequency of service requests
  • Response rates and timing
  • Pricing patterns and market data
  • User behavior and preferences
  • Feature usage and feedback

This data helps us refine our platform before full launch.

3. How We Share Your Information

3.1 Between Platform Users

Information Visible to Dealerships:

  • Shop name, location, and contact information (for shops that respond to their requests)
  • Quote pricing and estimated completion times
  • Shop response messages
  • Shop acceptance status

Information Visible to Shops:

  • Dealership name and location
  • Service request details (vehicle info, service type, description)
  • Partial VIN (masked until job is accepted)
  • Contact information (when dealer selects the shop)

3.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

Twilio: SMS notification delivery Vercel: Web hosting and infrastructure Neon/Database Provider: Secure data storage Analytics Providers: Platform usage analysis (if applicable)

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal requests (subpoenas, court orders)
  • Requests from law enforcement or government agencies
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

3.4 Business Transfers

If Vinlow is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of passwords and sensitive data at rest
  • Secure database access controls
  • Regular security assessments
  • Limited employee access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

  • Request access to the personal information we hold about you
  • Receive a copy of your data in a portable format

5.2 Correction

  • Request correction of inaccurate or incomplete information
  • Update your account information at any time through your profile

5.3 Deletion

  • Request deletion of your personal information
  • Note: We may retain certain information as required by law or for legitimate business purposes

5.4 Opt-Out

  • Unsubscribe from marketing communications (we don't send these during beta)
  • Opt out of SMS notifications (you can disable in settings)
  • Disable cookies through your browser settings

5.5 Withdrawal of Consent

  • Withdraw consent for data processing where we rely on consent as the legal basis

To exercise any of these rights, please contact us at founder@vinlow.com.

6. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide our Service
  • Required by law or regulation
  • Necessary for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it by law.

7. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 18, please contact us immediately at founder@vinlow.com.

8. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of sale of personal information (we do not sell your information)
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us at founder@vinlow.com.

10. European Economic Area (EEA) Users

If you are located in the EEA, we process your personal information based on the following legal grounds:

Consent: When you have given explicit consent Contract: To fulfill our contract with you (providing the Service) Legal Obligation: To comply with legal requirements Legitimate Interests: For our business operations, subject to your rights

You have the right to lodge a complaint with a supervisory authority in your country.

11. SMS Notifications

11.1 SMS Service

Vinlow offers optional SMS notifications powered by Twilio for:

  • New service request alerts (for shops)
  • Quote and response notifications (for dealerships)
  • Job status updates (work started, work finished, etc.)
  • Important account notifications

11.2 Consent to Receive SMS

By providing your mobile phone number and enabling SMS notifications in your account settings, you expressly consent to receive text messages from Vinlow at that number. You confirm that:

  • The phone number you provide is your own or you are authorized to provide it
  • You understand that message and data rates may apply based on your carrier plan
  • Message frequency varies based on your account activity and the number of service requests

11.3 How We Use Your Phone Number

We will use your phone number solely for:

  • Sending transactional SMS notifications related to the Service
  • Verifying your identity during account setup
  • Important security or account-related alerts

We share your phone number with Twilio, our SMS service provider, solely for the purpose of delivering text messages. Twilio is contractually obligated to protect your information and use it only for SMS delivery services.

11.4 Opt-Out Rights

You may opt out of SMS notifications at any time by:

  • Replying STOP to any SMS message from Vinlow
  • Disabling SMS notifications in your account settings
  • Contacting us at founder@vinlow.com

After opting out, you will no longer receive SMS notifications, though you may still receive transactional emails necessary for service delivery.

For help with SMS, reply HELP to any message or contact us at founder@vinlow.com.

11.5 SMS Terms

  • We will not share your phone number with third parties for their marketing purposes
  • Standard message and data rates from your wireless carrier apply
  • Message frequency varies based on your activity (typically 1-5 messages per active service request)
  • Supported carriers: All major U.S. wireless carriers
  • We are not liable for delayed or undelivered messages due to carrier issues

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email or through a notice on our platform
  • For significant changes, we may require you to accept the new policy

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: founder@vinlow.com

Mail:
Vinlow
43584 Lucketts Bridge Cir Ashburn Virginia 20148

We will respond to your inquiry within 30 days.

14. Disclaimer

This Privacy Policy is provided as a template and should be reviewed by a qualified attorney before use in production. Vinlow is not responsible for any legal issues arising from the use of this template.

By using Vinlow, you acknowledge that you have read and understood this Privacy Policy.